About Us

Kim Turner, LLC Public Safety Training

About our Founder

Everybody has a story and mine is probably a lot like yours; you are a cop or a 911 dispatcher looking for relevant training for your staff but you're tired of the same old classes you've taken a million times. You want quality training that positively impacts your job performance and taught by people who work and walk in your boots. If that is your goal, we are the right fit. 

I get it. We get it.

I'm often asked if our training is applicable for Fire, EMS, Records, Jailers and Universities. The answer is, yes. Our mission is to provide immersive and relevant training for the next generation of 911 professionals.

Contact me  today for specialized training for your agency or region to address your specific needs.

Be well,

About our Team

Kim Turner, LLC Dispatcher Trainer 911Jedi Leadership Dispatch Management 911 9-1-1 Training


Born and raised in Los Angeles, Kimberly has served the public as a law enforcement professional for the past quarter century. Kim has experience on both sides of the radio. As a sworn police officer in the city of Inglewood, she worked as a patrol officer, field training officer, and detective assigned to the Child Abuse and Sex Crimes Unit. After retiring from the field, she worked as a dispatcher and supervisor at the San José Police Department – Communications Division, where she was also a member of the dispatch response team (tactical dispatcher/scribe) and the Training Unit.  

Kim currently serves as the Communications Administrator of the San Bernardino County Sheriff’s Department where she oversees two primary public safety answering points in the largest contiguous county in the US. Managing over 160 employees, Kim is responsible for Operations and the integration of technology.  She serves as the Southern Regional Task Force Chair for the implementation of NG911 in the state of California. As a progressive leader, she fully embraces the development of the next generation by creating paradigm shifts that support succession planning and preparing future professional leaders by empowering them through the development of critical thinking skills and emotional intelligence.


As a certified academy instructor through the Commission on Peace Officer Standards and Training (POST), Kim is also a POST Master Instructor and has developed a myriad of courses, most recently, a 24-hour course specific to training officers; Training through Stress for Positive Performance Outcomes.


Kim also holds several degrees including a Bachelor of Arts in Communications from Loyola Marymount University, a Master of Arts in Public Administration from the University of Southern California, and a Master of Science in Justice Studies from San José State University, where her thesis focused on the effects of stress on 9-1-1 dispatchers. In addition to these accomplishments, Kim is a published author and in 2017, embarked on a research project incorporating all 454 public safety answering points in the State of California, focusing on the effects of stress on public safety dispatchers.  

She founded Kim Turner, LLC to address the unmet need for relevant Public Safety Dispatcher training and to do her very small part in contributing to a very noble profession. 


Instructor for Kim Turner, LLC

Kim Turner, LLC Anthony Alvo Dispatcher Bullying 911Jedi Interpersonal Skills Professional Standards


 In 2016, Anthony Alvo became a Fundamentals of Law Enforcement Instructor at Rialto High School, Rialto, CA. He is a Career and Technical Education instructor who teaches students about the academic standards, technical skills, and personal traits that are desirable within the law enforcement industry.  Prior to entering into the field of education, Anthony amassed nearly twenty years of law enforcement experience. He began his career as a police officer for the Los Angeles Police Department and carried over his experience to the Chino Police Department until he retired. He transitioned from police officer to public safety dispatcher for both the Chino Police Department and the San Bernardino County Sheriff’s Department (SBCSD) where he was subsequently promoted to Public Safety Dispatcher Trainer and assigned to the Training Unit.  

Anthony was also a field radio operator in the United States Marine Corps. During his 12 years of military service he reached the rank of Staff Sergeant. He served overseas in support of Operation Iraqi Freedom and the Global War on Terrorism.

Since 2009, Anthony has been a Peace Officer Standards and Training (POST) Basic Dispatch Academy Instructor at Rio Hondo Community College Whittier, CA. During his time as a public safety dispatcher for San Bernardino County he also instructed at the SBCSD Dispatch Academy. He teaches numerous learning domains for the POST Basic Dispatch Academy, as well as advanced dispatch training including, “Public Safety Dispatcher’s Role in Mass Casualty and Fatality Incidents” and “Dispatcher’s Response to School Based Incidents.”  He combines his knowledge of Terrorism and police field experience to elicit the gravity of the subject matter.  

Anthony possesses a POST Advanced Dispatch Certificate, Bachelor of Arts Degree in Criminal and Social Justice, and a Master’s Degree in Education with a Specialization of Teaching Adults from Ashford University Clinton, Iowa. He is also a graduate of the POST Academy Instructors Certification Course, Instructor Development Institute (IDI) Level II, and IDI Advanced Instructor Course Level III, class #22.    

Kim Turner, LLC Brian Barnes 9-1-1 SWAT Tactical Dispatch Team Leader Critical Incidents


Brian is the next generation of 9-1-1 as a public safety dispatch professional. Brian began his career in the 9-1-1 industry while still an undergraduate college student at Cal Poly Pomona. He continued his advanced education, earning a Master of Arts degree in Public Policy and Administration from California State University, Long Beach.

He currently serves as a Communications Supervisor at the California State University, Fullerton, Police Department, where he embraces empowerment and proactively contributes to the public-safety community in several ways. He served on the southern chapter board of the California CLETS User Group (CCUG) for three years, followed by two 2-year terms as CCUG’s Executive Director, facilitating local and statewide training opportunities.

As the North County SWAT Tactical Dispatch Team Supervisor he plays a vital role in field tactical outcomes as a Team Leader, but his roles as a lifelong learner and instructor are the bridge between the communications center and the field. Brian has been an adjunct faculty instructor for the Golden West College Regional Criminal Justice Training Center since 2010. He teaches all levels of dispatch and professional staff. He has also been a member of the California Commission on Peace Officer Standards and Training (POST) Public Safety Dispatcher Advisory Council since 2013.

Brian blends his formal education and professional acumen to create new paradigms for leadership in public-safety communication centers by legitimizing the place of dispatchers in non-traditional roles. His passion for the industry and commitment to the people that comprise the public-safety profession are dynamic and tenacious as he lends his subject-matter-expertise to inspire all to be better.

Kim Turner, LLC Ezery Beauchamp Leadership Development


As a 17-year veteran of the California Highway Patrol (CHP) Ezery enjoys working as the Captain over Dispatch Operations for all nine Northern California Bay Area Counties where he manages over 140 personnel. As a law enforcement officer, Ezery has extensive experience in the field, as an administrator, and as an instructor. As a classroom instructor, Ezery is a subject-matter-expert in cannabis and central nervous system depressants which he facilitates in the Drug Recognition Expert (DRE) course. 

Ezery is a lifelong learner and particularly loves learning and modeling leadership especially given the dynamics of leading both sworn and civilian staff. This unique experience couples well with his instructor acumen as Ezery also teaches in the First-Line Supervisors Academy for newly promoted sergeants and civilian supervisors, is a certified Franklin Covey instructor for 7 Habits of Highly Effective People for Law Enforcement which he facilitates for newly promoted uniform and civilian managers. 

As a Peace Officer Standards and Training (POST) Master Instructor, Ezery developed a 24-hour course that speaks to the uniqueness of leading dispatch personnel and specifically addresses areas of conflict resolution, dealing with troubled employees, how to engage in difficult conversations, role transition, and helping dispatch supervisors to more effectively understand their role by improving on their requisite skills to increase their job performance.

Ezery holds a Bachelor of Arts in Spanish from California State University, Sacramento and a graduate of the Sherman Block Leadership Institute, Class 267. As a field sergeant for seven years he also served as the Field Training and Evaluation Program (FTEP) coordinator for over 100 employees. His academic background, field experience, and classroom expertise allow him to focus on helping students to think critically by creating a safe environment in which diverse ideas are explored and perspectives examined to aide in the individual growth of the student.

Yes, Ezery is bi-lingual and for our international partners he teaches in both English and Spanish. 



Joe continues a family tradition of service to others as the second generation to honorably wear the uniform. He is celebrating his 25th year as a police officer, the last decade as a Sergeant, and like his father chooses to stay actively engaged in training and field operations to help develop and guide the next generation.

Joe’s primary duties at Inglewood Police Department find him in charge of departmental training for both sworn and civilian staff. As a graduate of Loyola Marymount University with a Bachelor of Arts in History, Joe couples his formal liberal arts education with specialized tactical experience to advance practical application through complex cognitive skills in classroom training. 

Joe is also a certified Peace Officer Standards and Training (POST) Academy Instructor and facilitates curriculum utilizing adult learning concepts and Bloom’s Taxonomy to elevate learning in the classroom. 

In addition, Joe serves the department as the Rangemaster and Special Weapons and Tactics (SWAT) Team Leader. Both roles require an extensive level of expertise as related to field and tactical operations.  Certified by Dr. Bill Lewinski’s Force Science Institute in the field of Force Science Analysis, Joe uses this study in the construct of perception versus reaction within time parameters and uses the scientific data to assist officers in recalling specific details during use of force encounters which also aid investigators in officer involved shooting (OIS) investigations specifically relating to the understanding of time as related to perception and reaction timing.  

As a graduate of the Sheriff's Leadership Institute (SLI), Joe leverages the concepts of tactics, perception, and leadership to elevate public safety dispatcher curriculum to a depth of understanding and learning outcomes uncommon in civilian coursework. 

Kim Turner, LLC Ryan Dedmon 9-1-1 Wellness Trauma Mental Health


Ryan was the driving force for creating a Criminal Justice program at Biola University in 2002 while he was still an undergraduate student. He was the first of a handful of students to graduate with a Bachelor of Arts Degree in Sociology with an emphasis in Criminal Justice. The program presented Ryan the opportunity to work an internship with the Gang Enforcement Detail at the Anaheim Police Department, where he started his law enforcement career.

While at the Anaheim Police Department, Ryan served in different roles: first as an intern, then as a police cadet, and finally as a police communications operator. Ryan was working in dispatch communications in 2008 during the Freeway Complex Fire, which burned over 30,000 acres in three different counties, and again in 2012 during Civil Unrest. 

Ryan designed, developed, implemented, and supervised different programs to build relationships with citizens during his years of service. Ryan created the Proclamation Project, a public awards program which honored children who did an extraordinary job calling 9-1-1 to request emergency assistance. He coordinated an educational program in which police and fire dispatchers visited local elementary schools and held assemblies to teach children about the 9-1-1 Emergency System.  Ryan made regular public presentations at the department’s Citizens Academy and for Neighborhood Watch groups throughout the city. In 2012, the Southern California Chapter of the Association of Public-Safety Communication Officials (APCO) International named him “Telecommunicator of the Year”, the organization’s highest honor for public-safety dispatchers in Southern California. 

After retiring in 2013, Ryan served as a Subject Matter Expert and the Communications Specialist for the 911 Wellness Foundation, a non-profit organization that worked to optimize the overall health and well-being of telecommunicators, until the organization dissolved in 2017. Ryan currently serves as an Adjunct Instructor at the Regional Criminal Justice Training Center at Golden West College. 

Ryan is a POST-certified Academy Instructor. He also has a Master of Arts Degree in Forensic Psychology. Ryan blends his education and experience behind the console to help dispatchers and police officers battle acute stress, post-traumatic stress, and compassion fatigue. He is a regular contributor to 9-1-1 MAGAZINE and the International Academies of Emergency Dispatch’s Journal of Emergency Dispatch. 

Meet Mike madden

Instructor for Kim Turner, LLC

Kim Turner, LLC Mike Madden IRC

Mike Madden

Mike brings nearly three decades of public safety experience handling critical events and managing crisis. His passion for wellness and commitment to the first of the first responders make him a relentless advocate for the 9-1-1 community.

As an officer, Mike served as a field training officer, a department recruiter, as a member of the bicycle mounted enforcement team and as a motor officer. Upon promotion to detective, Mike served in the Specialized Crimes Unit, as a lead investigator in Crimes Against Children. When he promoted to the rank of sergeant, Mike served as a Patrol supervisor before being assigned as the Specialized Crimes Unit Supervisor.

Mike promoted to lieutenant in 2012 and served as an area commander and watch commander before taking over Dispatch and Records operations. While serving in that capacity, Mike found himself as being the first of the first responders on scene at the Inland Regional Center terrorist attack in which 14 innocent lives were lost and another 22 were wounded on December 2, 2015.  This tragic incident was covered by local, national and worldwide media outlets and in the time since, Mike has been called upon frequently to discuss with others the lessons learned from that day.  

For over 15 years, Mike served on the Hostage Negotiations Team as a negotiator, team leader and ultimately as the commander of the team. In this capacity, Mike helped develop the Unit’s training curriculum and helped in establishing his department Tactical Dispatch Team however his proudest accomplishment is that of husband and father.

Kim Turner, LLC Sergio Ortiz Instructor Development


 Sergio is a 29-year veteran of the Los Angeles Police Department, currently assigned to Training Division. As an Advanced POST instructor, Sergio has the unique opportunity to facilitate the Academy Instruction Certification Course (AICC) on a full-time basis. He enjoys presenting a five-day, forty-hour curriculum with over one hundred and fifty AICC course presentations. One may think he is a one-trick-pony, but he combines his two decades of teaching experience with his real world experience as a beat cop in Central and South Los Angeles to propel real-world leadership and learning.

In patrol, Sergio worked as a Field Training Officer (FTO) and gained invaluable experience serving an ethnically diverse community which enriches his perspective not only as a public servant but also in relating to adult learners in the classroom. As an LAPD officer, Sergio has worked large scale events namely the 2000 Democratic National Convention and the historic 1992 Civil Unrest as well as the catastrophic 1994 Northridge Earthquake. This rich history has afforded him amazing opportunities to teach for allied agencies and partners such as:

  • Los Angeles County Department of Mental Health 
  • Los Angeles County Sheriff’s Department Sherman Block Leadership (SLI)
  • Los Angeles Department of Communications
  • University of Southern California Public Safety (USCDPS)
  • Los Angeles Police Department System Wide Mental Assessment Response Team (SMART) unit of LAPD Mental Evaluation Unit (M.E.U.) 

Always humble, Sergio would be hard-pressed to reveal that he has experience as a global instructor having taught in Japan and Germany to train our Armed Forces; United States Army, Navy, Air Force and Marine Military Police. 

As a course instructor and leadership program graduate, Sergio couples his practical experience with his advanced officer training in Critical Thinking, Communication, Security Awareness, Arrest and Control, Crowd Dynamics and Civil Disobedience for Patrol, Mobile Field Force, Officer Rapid Deployment, Human Trafficking, Emergency Preparedness, and Ethics in Law Enforcement. 


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