Our courses are designed through specific pillars which identify 4 major areas affecting all Communications Centers in the US.
We have successfully partnered with training managers associations and legendary police departments to create customized training content for their region and/or agency. We are successful because we represent all facets of the industry; sworn and civilian, front-line and executive, but above all we are innovators and fearless in our approach for training The Next Generation of 911 professionals.
Contact us today for a personalized training plan or consult our training calendar for POST certified training courses.
If you are leading a Communications Center, whether sworn or professional staff, the multi-day Leadership Workshop is designed for you. We address real-world issues, we problem-solve, and we push your comfort zone in a thoughtful way to facilitate personal and professional growth by challenging fractured paradigms.
Our goal is to provide you with a different lens and perspective to accurately identify the issues you are facing, how to take ownership, and lead your team through the frustrations, through the problems, and achieve tangible and positive results.
You will work. You will work hard in our workshop. When you are ready to commit and are open to understanding how to lead professional staff sign-up for our Workshop. It’s only offered a few times a year and space is limited so be sure to reserve your seat early.
It's not a matter of if a critical incident will occur in your jurisdiction it is a matter of when.
Intuitively, we know this but we do not train for it and all of the excuses are legitimate; primarily, staffing levels. Critical incidents don't care if you're short staffed but you should care that your dispatch staff is prepared for an Active Shooter Response or other Critical Incident. Their skill set aids in positive field outcomes. Our course speaks to a wide range of incident types to include natural disasters, planned protests, civil unrest, and wildfires.
We offer each course independent of the other however many agencies prefer to host 3-day workshops in their region to have a more interactive and meaningful experience.
If time away from the floor is an issue, one day courses are suitable as all of our instructors have direct experience, whether in the field or behind the console, in major internationally recognized active shooter, school based or critical incidents.
Our direct experience as first responders (dispatch and field operations) in major critical incidents; Christopher Dorner manhunt and Inland Regional Center Terrorist attack, translate into an unforgettable classroom experience because we are on-the-job, too.
If costs are a barrier to training consider Active Shooter Situations which is eligible for State 9-1-1 Office reimbursement via SETNA ATA training funds. The reimbursement covers tuition, travel, lodging and backfill. Contact us if you have any questions about the reimbursement process.
Due to the sensitivity of our Active Shooter and Critical Incident courses only currently employed public safety personnel may attend as students.
Our leadership courses are taught by real-world police and communications leaders who are in the trenches with you not by pundits who have never done the grind of a leader in 9-1-1.
Our instructors demonstrate leadership and management skills every day on the job. We believe that regardless of rank every dispatcher has the potential to lead from their position. Our courses provide leadership skills training suitable for line staff, trainers, middle managers and executives.
It is a painful fact that most agencies do not have the resources to invest in civilian leadership. The resource may be time, money, or more often than not because of staffing. I know, because I live in your world and respecting the challenges that face us our courses are the meat and potatoes with real world examples. To better budget time and training dollars we teach a 3-day Leadership Workshop. This is the Leadership & Accountability 24-hour course in California. For a refresher, we offer an 8-hour Leadership & Accountability course as well.
We exercise adult learning concepts and do not rely on droning from the lectern and while lecturing has its place it is not our main instructing style.
We've provided agency specific training for Communications Training Officers, Supervisors, and Team Building Workshops that may be tailored to meet your agency specific needs.
Because we are current 9-1-1 practitioners and represent various levels of leadership (Supervisors, Managers, Directors, Command Staff) we are able to provide elevated training that provides real world solutions not just theories in a book.
When you're ready to get real about leadership click on the link below and enroll.
We offer three levels of wellness courses appropriate for public safety dispatcher stress management.
Dispatcher Wellness course is ideal for newer dispatchers and/or those on the front-line.
Trauma Exposure and Management is ideal for more experienced dispatchers whether on the front-line, training officers, leads, or supervisors and managers.
Stress Management for Supervisors and Managers is designed for those in management positions as the stress experienced is real but different that those with only front-line responsibilities.
All of our courses combine years of real-world experience, academic acumen, research and practical tangible solutions to assist you in having more successful outcomes.
We also offer combined courses with sworn and dispatch personnel to go through the discovery process of wellness just as they work together on a daily basis.
Kim will be partnering with Dr. Michelle Lilly in 2019 for Wellness Symposiums discussing Wellness, Trauma and Post-Traumatic Stress Disorder (PTSD) as related to 9-1-1 Dispatchers / Telecommunicators.
POST PLAN IV * REIMBURSEMENT SUSPENDED UNTIL FURTHER NOTICE
This course is designed for Public Safety Dispatchers and reviews the unique stressors associated with 911 as well as provide tools for managing stress. This course is also offered as a 4-hour block for agencies that require a refresher. CCN 1301-30906 || New Mexico Certification NM180127
This course is designed for public safety dispatch supervisors, managers and directors. Students learn the unique stressors associated with leadership positions, basic conflict resolution skills, and developing resiliency for themselves and their staff. This is an 8-hour block of instruction. CCN 1301-12438
This 8-hour course considers the emotional aspect of being a 9-1-1 dispatcher and provides students with an understanding of traumatic stress definitions and common issues experienced by 9-1-1 professionals handling multiple traumatic calls. It is an especially useful course to have a better understanding of major critical incident exposure which unfortunately is becoming more frequent in our profession. CCN 1301-30973
The goal of this course is to provide the student with background information, concepts, techniques and an understanding of the emotional impact of dealing with suicides and suicidal callers. CCN 1301-30935
This course is designed to address stress-based reactions in public safety personnel. This class breaks down what happens when you're under work-related stress, how it impacts your physical, emotional and psychological well-being but the most important component is understanding how to be resilient and develop positive coping skills. The class is suitable for dispatchers and officers. CCN 1301-22322
POST PLAN IV * REIMBURSEMENT SUSPENDED UNTIL FURTHER NOTICE
Our most popular course navigates the different personality types, temperaments and conflict in the dispatch workplace. Through discovery, students will learn basic skills to set, manage, and accomplish their goals to maximize their motivation throughout their career. CCN 1301-31037 || STC 02754921
This 4-day immersive workshop is a blending of core concepts anchored by the precept of accountability. It offers professional public safety staff an opportunity to explore leadership principles, accountability, leading,recruiting & retaining Millennials, and stress management. The course is suitable for civilian & sworn personnel including; Fire, Records, Parking Enforcement & Dispatch. Enrollment is limited to allow students a more rewarding and enriching experience.
This 3-day course is tailored for those in public safety organizations leading professional Communications/Dispatch staff. The course is tailored for experienced leaders and does a deep dive in discovering leadership styles and qualities, conflict resolution skills, as well as the importance of accountability in the complex world of dispatch. CCN 1301-10215
This course gets real about the importance of leadership training for professional staff in highly responsible positions within public safety agencies. Students will learn positive leadership behaviors, expectations, basic conflict resolution skills and accountability. This is an 8-hour block of instruction. CCN 1301-10040 || STC 07118506 || New Mexico Certification NM180126
This 8-hour course explores working with and supervising different generations in a public safety communications center with specific emphasis on recruiting, training and retaining Millennials and preparing for the future with Gen Z. A very basic review of wellness is also included in the course as it is imperative we undertand the dynamics of stress and create healthy habits to ensure our longevity in our 9-1-1 careers. CCN 1301-31025
This course speaks to the significance of professional standards for public safety dispatchers as they combine problem oriented policing philosophies, mission/vision statement and quality assurance to deliver the highest standards of service to the community. POST PLAN N/A - NO REIMBURSEMENTS. CPT CREDIT IS EARNED || CCN 1301-28161 || STC 09433233
Teaching Adults: What Every Trainer Should Know. This course is not designed as a basic certification, but offers advanced training specific to learning styles, adult learning theories and offers insight into practical training challenges like methods of studying, motivation, and how to train and understand Millenials. The two-day course is specifically designed to address the needs of Field and Communications Training Officers in a public safety agency. POST PLAN N/A - CCN 1301-00190
POST PLAN IV * REIMBURSEMENT SUSPENDED UNTIL FURTHER NOTICE
Public Safety Calltakers and Dispatchers increasingly deal with callers in crisis. This course explores communications techniques in situations like active shooter, suicidal caller, terrorist events or other major critical incidents where the caller is in crisis.
This course explores the active shooter mentality, tactical considerations and the impact on dispatch operations through the use of current and relevant case studies. Course is co-instructed by SWAT Supervisor/Team Leader to fully implement an understanding of the importance of dispatch personnel in successful field outcomes. This is an 8 or 16-hour block of instruction. CCN 1301-30911 || SETNA agency reimbursement eligble.
Our critical incidents courses are offered in an 8-hour or 16-hour format and focus on criminal, natural or man-made incidents that impact communications centers and operations. This course also speaks to basic critical incident stress management skills. The courses are co-instructed by tactical dispatch team leaders, SWAT team leaders, and subject-matter-experts. This level of expertise provides a truly rich and immersive experience for students. CCN 1301-30941
This course is designed specifically for public safety dispatchers or those assigned to Communications to have a basic understanding of the history of sovereign citizens, why it is a growing movement, and to recognize common tactics used when they are in contact with law enforcement. CCN 1301-29391 || New Mexico Certification NM180470
POST PLAN N/A * NO REIMBURSEMENT * CPT CREDIT IS EARNED
The goals of this course are to provide a basic understanding and overview Next Generation 911 technology and the potential impact to dispatch operations. CCN 1301-31028