OUR FIVE PILLARS OF TRAINING
Leadership
Wellness
Active Assailant and Critical Incidents
Technology (NG911)
Retention
Our courses are designed through specific pillars which identify 4 major areas affecting all Communications Centers in the US.
We have successfully partnered with training managers associations and legendary police departments to create customized training content for their region and/or agency. We are successful because we represent all facets of the industry; sworn and civilian, front-line and executive, but above all we are innovators and fearless in our approach for training The Next Generation of 911 professionals.
Contact us today for a personalized training plan or consult our training calendar for POST certified training courses.
Are you struggling or frustrated with your team?
If you are leading a Communications Center, whether sworn or professional staff, the multi-day Leadership Workshop is designed for you. We address real-world issues, we problem-solve, and we push your comfort zone in a thoughtful way to facilitate personal and professional growth by challenging fractured paradigms.
Our goal is to provide you with a different lens and perspective to accurately identify the issues you are facing, how to take ownership, and lead your team through the frustrations, through the problems, and achieve tangible and positive results.
It starts with you.
You will work. You will work hard in our workshop. When you are ready to commit and are open to understanding how to lead professional staff sign-up for our Workshop. It’s only offered a few times a year and space is limited so be sure to reserve your seat early.
Read the testimonials from Captains, Lieutenants, Supervisors, Managers and those in-between.
CRITICAL INCIDENTS
It's not a matter of if a critical incident will occur in your jurisdiction it is a matter of when.
Intuitively, we know this but we do not train for it and all of the excuses are legitimate; primarily, staffing levels. Critical incidents don't care if you're short staffed but you should care that your dispatch staff is prepared for an Active Shooter Response or other Critical Incident. Their skill set aids in positive field outcomes. Our course speaks to a wide range of incident types to include natural disasters, planned protests, civil unrest, and wildfires.
We offer each course independent of the other however many agencies prefer to host 3-day workshops in their region to have a more interactive and meaningful experience.
If time away from the floor is an issue, one day courses are suitable as all of our instructors have direct experience, whether in the field or behind the console, in major internationally recognized active shooter, school based or critical incidents.
Our direct experience as first responders (dispatch and field operations) in major critical incidents; Christopher Dorner manhunt and Inland Regional Center Terrorist attack, translate into an unforgettable classroom experience because we are on-the-job, too.
If costs are a barrier to training consider Active Shooter Situations which is eligible for State 9-1-1 Office reimbursement via SETNA ATA training funds. The reimbursement covers tuition, travel, lodging and backfill. Contact us if you have any questions about the reimbursement process.
Due to the sensitivity of our Active Shooter and Critical Incident courses only currently employed public safety personnel may attend as students.
LEADERSHIP
Our leadership courses are taught by real-world police and communications leaders who are in the trenches with you not by pundits who have never done the grind of a leader in 9-1-1.
Our instructors demonstrate leadership and management skills every day on the job. We believe that regardless of rank every dispatcher has the potential to lead from their position. Our courses provide leadership skills training suitable for line staff, trainers, middle managers and executives.
It is a painful fact that most agencies do not have the resources to invest in civilian leadership. The resource may be time, money, or more often than not because of staffing. I know, because I live in your world and respecting the challenges that face us our courses are the meat and potatoes with real world examples. To better budget time and training dollars we teach a 3-day Leadership Workshop. This is the Leadership & Accountability 24-hour course in California. For a refresher, we offer an 8-hour Leadership & Accountability course as well.
We exercise adult learning concepts and do not rely on droning from the lectern and while lecturing has its place it is not our main instructing style.
We've provided agency specific training for Communications Training Officers, Supervisors, and Team Building Workshops that may be tailored to meet your agency specific needs.
Because we are current 9-1-1 practitioners and represent various levels of leadership (Supervisors, Managers, Directors, Command Staff) we are able to provide elevated training that provides real world solutions not just theories in a book.
When you're ready to get real about leadership click on the link below and enroll.
WELLNESS
We offer three levels of wellness courses appropriate for public safety dispatcher stress management.
Dispatcher Wellness course is ideal for newer dispatchers and/or those on the front-line.
Trauma Exposure and Management is ideal for more experienced dispatchers whether on the front-line, training officers, leads, or supervisors and managers.
Stress Management for Supervisors and Managers is designed for those in management positions as the stress experienced is real but different that those with only front-line responsibilities.
All of our courses combine years of real-world experience, academic acumen, research and practical tangible solutions to assist you in having more successful outcomes.
We also offer combined courses with sworn and dispatch personnel to go through the discovery process of wellness just as they work together on a daily basis.
Kim will be partnering with Dr. Michelle Lilly in 2019 for Wellness Symposiums discussing Wellness, Trauma and Post-Traumatic Stress Disorder (PTSD) as related to 9-1-1 Dispatchers / Telecommunicators.