Melissa was born and raised in San Jose California, she has a twin brother Jim, but she will always boast that she is five minutes older! She was a born communicator from her first day of Kindergarten until she graduated high school. Every report card said she talks to much, but it worked out well for her as she ended up in customer service. Her employment history includes ten years with Pacific Bell (a company that used to be the only landline phone company for you youngsters). In 1989, her husband Bryan who worked for the City of San Jose brought her home a job application for Public Safety Dispatcher 1, or 911 call taker.
The City of San Jose was bringing back its own 911 dispatch operations for its Police and Fire services instead of servicing from Santa Clara County. She applied and was hired as a 911 call taker for the San Jose Police Department in 1990. This is the year she began her actual career and proved all of that talking in class came in handy. Melissa spent twenty-three years with San Jose Police Communications which included one year as a 911 call taker, fifteen years as a police radio dispatcher and seven years as a Senior Public Safety Dispatcher (floor supervisor). During her Dispatch years, she also was a communications Training Officer (CTO), Terrorism Liaison Officer, Peer Support Member, Training Unit Coordinator and Dispatch Fund Coordinator. As a call taker and a radio dispatcher, she twice received the dispatcher of the month awards. In 2006 Melissa was the recipient of the Santa Clara County outstanding performance award as a dispatcher for a shooting incident at a downtown San Jose nightclub. This event involved 2 rival gang’s firing weapons, several victims, over 100 officers and a felony car stop on a motorhome with over 20 occupants.
Melissa’s favorite part of the job was working as a floor supervisor. She realized with this position how important it is that we take care of our dispatchers. Critical Incidents, mandatory overtime, and balancing our own family lives can cause stress. She strived to make sure that her employees were taken care of and given the opportunities that they needed to be successful. This involved making sure Dispatch Appreciation Week was about the dispatchers, which gave them a dedicated week to know how much they meant to the department. It also included the occasional grilled cheese and tomato soup party!
In 2012 she and her husband Bryan (who have been married 34 years!) were talking about where to retire and what to do. They both applied for other jobs, Bryan as a police fleet coordinator and Melissa as a dispatcher. In 2013 She and her husband Bryan defer vested their pensions and moved to Oregon, they both started new jobs to finish their careers and bought a new home. In 2018 Melissa finished her bachelor’s degree in social science, with a minor in conflict management. She then took a job for the School District, working one on one with children that have challenges being in a classroom without support. Melissa and her husband are now both retired. They bought a fishing boat and like to spend a lot of their time on the water fishing for Salmon, Walleye and Rockfish. Trips include camping, crabbing, and digging razor clams. They have two adult children, Bryan II who is in construction and Amanda who works at a law office and who also both live in Oregon. We can’t forget Maya the beagle, our other child.
Kim and I go way back, as friends and peers at the San Jose Police Department. It is an honor to be back working with her again. I am here to help you with anything registration or billing related. Know that you are getting the best from Kim Turner LLC.
Melissa Albrecht, Executive Assistant, Kim Turner, LLC
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