5 PILLARS OF TRAINING
Our courses are designed through specific pillars which identify 5 major areas affecting all Communications Centers in the US.
CALIFORNIA POST Certified Training Courses
ACTIVE ASSAILANT & CRITICAL INCIDENTS PILLAR
ACTIVE SHOOTER SITUATIONS / ACTIVE ASSAILANT
This course explores the active shooter mentality, tactical considerations and the impact on dispatch operations through the use of current and relevant case studies. Course is co-instructed by SWAT Supervisor/Team Leader to fully implement an understanding of the importance of dispatch personnel in successful field outcomes. This is an 8 or 16-hour block of instruction.
POST PLAN NA CCN 1301-30911
GENERALLY ELIGIBLE FOR CALOES ATA REIMBURSEMENT FOR PSAPS
STC 05262130
CRISIS COMMUNICATIONS SKILLS
Public Safety Call-takers and Dispatchers increasingly deal with callers in crisis. This course explores communications techniques in situations like active shooter, suicidal caller, terrorist events or other major critical incidents where the caller is in crisis.
POST PLAN NA CCN 1301-30873
GENERALLY ELIGIBLE FOR CALOES ATA REIMBURSEMENT FOR PSAPS
DE-ESCALATION TRAINING FOR DISPATCHERS
This course is designed to equip 9-1-1 call-takers, dispatchers, and those assigned to Communications with the necessary skills to redirect behavior and generate voluntary compliance. The primary goals are to increase officer safety and enhance professionalism. The course materials are copyrighted by Verbal Judo Institute and is taught with their express permission with Kim Turner, LLC.
POST PLAN NA CCN 1301-21207
GENERALLY ELIGIBLE FOR CALOES ATA REIMBURSEMENT
DISPATCHER'S ROLE IN CRITICAL INCIDENTS
Our critical incidents courses are offered in an 8-hour or 16-hour format and focus on criminal, natural or man-made incidents that impact communications centers and operations. This course also speaks to basic critical incident stress management skills. The courses are co-instructed by tactical dispatch team leaders, SWAT team leaders, and subject-matter-experts.
POST PLAN NA CCN 1301-30941
GENERALLY ELIGIBLE FOR CALOES ATA REIMBURSEMENT FOR PSAPS
HOMEGROWN VIOLENT EXTREMISM
This course is designed for public safety dispatchers, officers, or current public safety employees to have a basic understanding of the history of violent domestic extremism, why it’s a growing movement, and to recognize common tactics used when they are in contact with law enforcement .
POST PLAN NA CCN 1301-20079
GENERALLY ELIGIBLE FOR CALOES ATA REIMBURSEMENT FOR PSAPS
OUTLAW MOTORCYCLE GANGS
This course is designed for public safety dispatchers or those assigned to communications to have a basic understanding of the history of outlaw motorcycle gangs and to recognize common tactics used when they are in contact with law enforcement.
POST PLAN NA CCN 1301-23250
GENERALLY ELIGIBLE FOR CALOES ATA REIMBURSEMENT FOR PSAPS
SOVEREIGN CITIZEN EXTREMISTS
This course is designed specifically for public safety dispatchers or those assigned to Communications to have a basic understanding of the history of sovereign citizens, why it is a growing movement, and to recognize common tactics used when they are in contact with law enforcement.
POST PLAN NA CCN 1301-29391
GENERALLY ELIGIBLE FOR CALOES ATA REIMBURSEMENT FOR PSAPS
STC 05973803
New Mexico Certification NM180470
LEADERSHIP PILLAR
COURTROOM TESTIMONY
As the first of the first responders, Public Safety Dispatchers and non-sworn personnel are becoming increasingly required to testify in court. The primary goals of this course are to familiarize dispatchers with the courtroom process and the appropriate demeanor for witnesses. This course does not address local procedures or specific jurisdictional practice but rather offers a broad overview of courtroom procedures.
POST PLAN IV CCN 1301- 20510
CULTURAL DIVERSITY
This course addresses cultural diversity and inclusion. Students will discover concepts and discuss ways to apply them in the law enforcement profession and in the communities they serve. The course is appropriate for all members of your public safety agency.
POST PLAN I CCN 1301- 23270
TRAVEL, TUITION, BACKFILL ARE REIMBURSABLE
INTERPERSONAL SKILLS & CAREER SURVIVAL
Our most popular course navigates the different personality types, temperaments and conflict in the dispatch workplace. Through discovery, students will learn basic skills to set, manage, and accomplish their goals to maximize their motivation throughout their career.
POST PLAN IV CCN 1301-31037
STC 02754921
LEADERSHIP & ACCOUNTABILITY
This course gets real about the importance of leadership training for professional staff in highly responsible positions within public safety agencies. Students will learn positive leadership behaviors, expectations, basic conflict resolution skills and accountability. This is an 8-hour block of instruction.
POST PLAN IV CCN 1301-10040
STC 07118506
New Mexico Certification NM180126
LEADERSHIP & ACCOUNTABILITY, ADVANCED (Leadership Workshop)
This 4-day course is tailored for those in public safety organizations leading professional Communications/Dispatch staff. The course is tailored for experienced leaders and does a deep dive in discovering leadership styles and qualities, conflict resolution skills, as well as the importance of accountability in the complex world of dispatch.
POST PLAN NA CCN 1301-10215
GENERALLY ELIGIBLE FOR CALOES ATA REIMBURSEMENT
MANAGING GENERATIONS & WELLNESS
This 8-hour course explores working with and supervising different generations in a public safety communications center with specific emphasis on recruiting, training and retaining Millennials and preparing for the future with Gen Z. A very basic review of wellness is also included in the course as it is imperative we understand the dynamics of stress and create healthy habits to ensure our longevity in our 9-1-1 careers.
POST PLAN IV CCN 1301-31025
STC 03184114
PROFESSIONAL STANDARDS
This course speaks to the significance of professional standards for public safety dispatchers as they combine problem oriented policing philosophies, mission/vision statement and quality assurance to deliver the highest standards of service to the community.
POST PLAN IV CCN 1301-28161
STC 09433233
TEAM BUILDING
An intensive customized team building workshop for your staff and/or agency. Contact us for your training needs.
RETENTION PILLAR
ADVANCED TRAINING OFFICER
Teaching Adults: What Every Trainer Should Know. This course is not designed as a basic certification, but offers advanced training specific to learning styles, adult learning theories and offers insight into practical training challenges like methods of studying, motivation, and how to train and understand Millennials. The two-day course is specifically designed to address the needs of Field and Communications Training Officers in a public safety agency.
POST PLAN IV CCN 1301-00190
COMMUNICATIONS TRAINING OFFICER
The goals of the course are to prepare public safety dispatchers to effectively transition to the role of a teacher by leveraging their technical skill set & experience & coupling it with the incorporation of adult learning concepts. We also review the principles in evaluating performance, teaching Millennials and Gen Z, and basic conflict resolution skills.
STUDENTS RECEIVE 40-HOURS CPT
POST PLAN NA CCN 1301-30960
GENERALLY ELIGIBLE FOR CALOES ATA REIMBURSEMENT
FIELD TRAINING OFFICER, UPDATE
This course meets the POST mandated 24-hour Field Training Officer update to completed every three years and is taught by current LEOs.
STUDENTS RECEIVE 24-HOURS CPT
POST PLAN NA CCN 1301-31715
TECHNOLOGY PILLAR
DISPATCH, NEXT GENERATION 9-1-1
The goals of this course are to provide a basic understanding and overview Next Generation 911 technology and the potential impact to dispatch operations.
POST PLAN IV CCN 1301-31028
WELLNESS PILLAR
DISPATCHER WELLNESS
This course is designed for Public Safety Dispatchers and reviews the unique stressors associated with 911 as well as provide tools for managing stress. This course is also offered as a 4-hour block for agencies that require a refresher.
POST PLAN IV CCN 1301-30906
New Mexico Certification NM180127
HANDLING THE RISING TIDE OF SUICIDE
The goal of this course is to provide the student with background information, concepts, techniques and an understanding of the emotional impact of dealing with suicides and suicidal callers.
POST PLAN NA CCN 1301-30935
GENERALLY ELIGIBLE FOR CALOES REIMBURSEMENT FOR CA PSAPS
SCIENCE OF WELLNESS
Stressful work-related events occur repetitively in public safety and stressful work environments may enhance risk for various mental health conditions. Learn the science behind wellness to develop coping and resilience skills to jump start the path to wellness.
POST PLAN V CCN 1301-21764
STRESS MANAGEMENT
This 8-hour course considers the emotional aspect of being a 9-1-1 dispatcher and provides students with an understanding of traumatic stress definitions and common issues experienced by 9-1-1 professionals handling multiple traumatic calls. It is an especially useful course to have a better understanding of major critical incident exposure which unfortunately is becoming more frequent in our profession.
POST PLAN IV CCN 1301-30973
STRESS MANAGEMENT FOR SUPERVISORS OR MANAGERS
This course is designed for public safety dispatch supervisors, managers and directors. Students learn the unique stressors associated with leadership positions, basic conflict resolution skills, and developing resiliency for themselves and their staff. This is an 8-hour block of instruction.
POST PLAN IV CCN 1301-12438
TRAUMA EXPOSURE & MANAGEMENT
This 8-hour course considers the emotional aspect of being a 9-1-1 dispatcher and provides students with an understanding of traumatic stress definitions and common issues experienced by 9-1-1 professionals handling multiple traumatic calls. It is an especially useful course to have a better understanding of major critical incident exposure which unfortunately is becoming more frequent in our profession.
POST PLAN IV CCN 1301-30973
ALL PRICES LISTED ARE FOR LOCAL CALIFORNIA AGENCIES.