Born and raised in Los Angeles, Kimberly has served the public as a law enforcement professional for the past quarter century. Kim has experience on both sides of the radio. As a sworn police officer in the city of Inglewood, she worked as a patrol officer, field training officer, and detective assigned to the Child Abuse and Sex Crimes Unit. After retiring from the field, she worked as a dispatcher and supervisor at the San José Police Department – Communications Division, where she was also a member of the dispatch response team (tactical dispatcher/scribe) and the Training Unit.
Kim currently serves as the Communications Administrator of the San Bernardino County Sheriff’s Department where she oversees two primary public safety answering points in the largest contiguous county in the US. Managing over 160 employees, Kim is responsible for Operations and the integration of technology. She serves as the Southern Regional Task Force Chair for the implementation of NG911 in the state of California. As a progressive leader, she fully embraces the development of the next generation by creating paradigm shifts that support succession planning and preparing future professional leaders by empowering them through the development of critical thinking skills and emotional intelligence.
As a certified academy instructor through the Commission on Peace Officer Standards and Training (POST), Kim is also a POST Master Instructor and has developed a myriad of courses, most recently, a 24-hour course specific to training officers; Training through Stress for Positive Performance Outcomes.
Kim also holds several degrees including a Bachelor of Arts in Communications from Loyola Marymount University, a Master of Arts in Public Administration from the University of Southern California, and a Master of Science in Justice Studies from San José State University, where her thesis focused on the effects of stress on 9-1-1 dispatchers.
In addition to these accomplishments, Kim is a published author and in 2017, embarked on a research project incorporating all 454 public safety answering points in the State of California, focusing on the effects of stress on public safety dispatchers.
As the founder of Kim Turner, LLC, she assembled the team of public safety professionals to address the unmet need for relevant Public Safety Dispatcher training and to do her very small part in contributing to a very noble profession.
Kim Turner, Founder and President
“You’re braver than you believe, stronger than you seem, and smarter than you think.” (Christopher Robin)
“For the things we have to learn before we can do them, we learn by doing them.” (Aristotle)
"We don't need to think outside of the box. We need to build our own box."
"Your strongest muscle and worst enemy is your mind, train it well.”
"My goal is to couple experience with education for better outcomes."
"Dispatchers are a part of the first responder team. We need to train and act like it."
"We not only fail ourselves but also our team if we don't show up prepared every single day."
“The beautiful thing about learning is that nobody can take it away from you.” (B.B .King)
"It is the rain that makes the flowers grow, not the thunder." Unknown
"People come first. It's really just that simple."
"We never know when a critical incident will happen. We must be prepared."
“Tell me and I forget, teach me and I may remember, involve me and I learn.” (Benjamin Franklin)
"It is time for parents to teach young people that in diversity there is beauty and there is strength.” (Maya Angelou)
"If you do nothing, then nothing will change." (Ann Denton)
Copyright © 2021 Kim Turner, LLC - All Rights Reserved.
Next Generation 911 Training & Consulting