"Ownership. How you need to take it and OWN it. No need on pointing fingers...own it. I liked how several agencies were in the class and were willing to discuss issues and things WE can fix or do better next time. I love Kim.
She can hold a conversation/debate...she challenges you, in a good way. She makes you see both sides not just your side...see the whole story. Kim has a great attitude, she speaks well, she keeps you engaged. I recommend attending her classes. Loved the hours of the class. One of the best classes I have attended in a long time. Thank you Kim! "
"Presented in Kim's uniquely relatable manner, this class is full of thought-provoking information and immediately usable insights that will help you identify and combat the effects of stress in yourself and your dispatchers. I personally had several important realizations about how I need to better manage the additional stress inherent in the supervisory role."
"In my 17 years as a law enforcement dispatcher and dispatch supervisor, I’ve never attended a more compelling and paradigm altering training. Kim Turner is a highly intelligent, passionate, and engaging instructor. Several times during the Leadership Workshop, I took notice that every single attendee was actively engaged in the conversation.
The curriculum was thought provoking and compelling; presented in a manner that elicited interaction and a free exchange of ideas and best practices. I have added so many aspects of this training to my personal leadership philosophy and am excited to see the affect it will have on my work environment, subordinates, peers and superiors.
Ryan Dedmon is a passionate advocate for dispatcher wellness. His block left me doing an honest self-assessment of my own mental and emotional wellness. And, while already convinced of the importance of this for the mental health of my department’s dispatchers, many of which have had very real struggles with compassion fatigue, burn-out and PTSD, I walked away with a renewed conviction to be more proactive identifying and providing assistance to those on the threshold of crisis.
I can’t recommend this training more emphatically . The open classroom discussion with lead conversation. Instructor Kim Turner is awesome and would take another class hands down."
"Ryan, I truly enjoyed everything you covered especially the topics regarding mental illness. I feel you covered a good range of topics and it was great that it was taught by a previous dispatcher who truly knows what we go through at work. "
"I appreciated the fact that an actual dispatcher was instructing dispatchers. We spoke the same language."
" Love, love, love Ryan! He has a passion for this line of work and it shows in his classes. He can relate to dispatchers, officers, and the general public in a way that speaks to them and helps them understand the message he is trying to get across. Great job, Ryan!"
"I really liked being able to talk about suicide. I also liked that we talked about our own well being because that is so important. Dispatchers should be taking courses like this so that they can change their mindsets. We are constantly being filled with negativity, and it’s nice to go to a class where the instructor is offering such positive energy. In a way it helps you fall back in love with the job, and it motivates you to be a better dispatcher. Great class, great instructor! :)"
"Great class with open communication and valuable information and resources! Loved Ryan’s energy, even though he wouldn’t let us dance! :) "
"All components were beneficial and thorough. The group work throughout the day wasn’t only fun but beneficial because we met new people from all over and got to learn about different agencies. Something beneficial because we were able to see there’s a reason why we love our jobs and hate them sometimes at the same time."
"The importance of self-awareness. Thank you for keeping it real and dissecting real-world issues head on. Anthony’s enthusiasm is greatly appreciated. "
"Very engaging, learned about how to communicate more effectively....(we will see if my husband agrees!!) Great classes! Anthony was a great instructor! Vary engaging, funny, kept the class light hearted but still conveyed what was important ."
"The entire course was great. I liked how real and personal it was. Anthony was an awesome presenter."
"Talking about emotional intelligence and learning the aspects of interpersonal skills. Listening! Instead of waiting to talk! Anthony was fantastic. Great course, great instructor. Very involved class."
"Stating the difference between quality assurance and quality control. The fact that quality assurance is meant to promote accountability and credibility. Learning about the SARA method arms me with additional tools in problem solving."
"Managing call volume/callers and resiliency. Prompted me to ask questions and evaluate what I can/need to do in order to efficiently do my job and survive mentally/emotionally."
"I feel like it was a reminder and a way of thinking out of our "regular call" mind set and be prepared for situations like this. I really like the way it was structured before, during, and after. Especially how it touched on emotional wellbeing afterwards. I feel like the content was on point and liked that we were asked what our expectations were and Brian made a list to make sure it was covered."
"The videos and audio clips were valuable to be able to understand the big picture in active shooter scenario within actually being in the middle of the incident."
"This was the best training I’ve ever been to, I learned so much and this was my worst fear professionally, thank you."
"Hearing the field side of things so it gives dispatchers an idea of why it takes Officers so long to do something (approach/render aid etc)."
"It was a very interesting class. There was a lot of key info that would be useful in call taking and radio dispatching. I enjoyed the class and learned helpful tools."
"This truly was one of the most interesting training experiences I have had. The meticulous dissection of actual active shooter cases gave pause and call for attention. Every single detail was interesting! I would recommend this course to EVERY Dispatcher as we all need to be prepared when it happens. "
"Covering the real life scenarios and evaluating the Pros and Cons was beneficial for me. Breaking down “Run, Hide, Fight” was crucial for me to understand how to relay that information to the caller. "
"The whole class was amazing. Probably the best class I have been too. So much great information from all the presenters. "
"Information that vital and helpful to responding units. That the most crucial thing is to identify and stop the threat. "
"Seeing a different perspective. Getting to understand the other side of the radios. "
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